Corporate Security at Pivotree: Ensuring Trust and Resilience in Commerce Solutions
At Pivotree, we understand that in today’s interconnected digital landscape, security is paramount. As a leading provider of end-to-end frictionless commerce solutions, we cater to diverse industry verticals, including retail, manufacturing, and wholesale distribution. Our commitment to security underpins our mission to design, build, and manage seamless commerce experiences that foster trust and resilience.
In an age where data breaches and cyber threats are increasingly prevalent, safeguarding client data is a non-negotiable priority. Pivotree is proud to be PCI DSS, ISO 27001, and SOC 2 certified, reflecting our adherence to internationally recognized security standards. These certifications are not mere accolades but the foundation of our rigorous security framework that ensures the confidentiality, integrity, and availability of client information.
This structure enables us to create policies and processes that address evolving threat landscapes while maintaining compliance with regulatory requirements. Through regular risk assessments and vulnerability scans, we proactively identify and mitigate potential risks, ensuring that our systems and processes remain resilient against emerging threats.
Pivotree’s approach to security extends beyond technology to encompass people and processes. Our comprehensive security awareness programs cultivate a security-first culture within the organization. Employees are regularly trained on best practices, threat recognition, and response protocols, fostering a vigilant and informed workforce. This culture is further reinforced by our dedicated Security Operations Center (SOC), which monitors and responds to security incidents in real-time, minimizing impact and ensuring business continuity.
Vendor management is another critical component of our security strategy. By implementing stringent onboarding processes and conducting continuous evaluations, we ensure that our partners and third-party vendors adhere to the same high standards we uphold internally. This diligence extends to data management, where encryption, access controls, and data loss prevention mechanisms are employed to protect sensitive information at every stage of its lifecycle.
To remain agile in the face of evolving cybersecurity challenges, Pivotree invests in advanced technologies, including AI-driven threat detection and automated response systems. These technologies empower us to detect anomalies swiftly, analyze potential threats, and take decisive actions to safeguard our clients’ data.
Our commitment to security is unwavering, and it drives our innovation in commerce solutions. By integrating security into the core of our offerings, we enable our clients to focus on their business objectives, confident that their data and operations are protected by a trusted partner.
At Pivotree, security is not a destination but an ongoing journey. We continuously refine our strategies, enhance our capabilities, and adapt to new challenges to deliver secure, reliable, and frictionless commerce experiences for our clients and their customers worldwide.
Pivotree Security White Paper
This white paper details our security approach, covering organizational, physical, infrastructure, data, and operational security, among other key areas.
Organizational Security
Pivotree fosters a security-first culture by implementing strong governance, risk, and compliance (GRC) programs. Our security policies align with global standards, and we regularly train employees on security best practices. The leadership team ensures that security objectives are integrated into business strategies, promoting a proactive approach to cybersecurity.
Security Risk Assessment Framework
Pivotree has embedded a robust Security Risk Assessment Framework across all departments and scopes of work. This framework ensures that risk identification, evaluation, and mitigation strategies are integrated into every operational function. Through periodic risk assessments, threat modeling, and compliance reviews, we proactively address security vulnerabilities and enhance resilience. Our approach is data-driven and aligns with industry best practices to safeguard assets and maintain regulatory compliance.
Physical Security
To safeguard physical assets, Pivotree enforces strict access controls, surveillance, and security monitoring across all office and data center locations. Data centers housing critical infrastructure comply with Tier III+ standards, ensuring resilience against unauthorized access and environmental threats.
Infrastructure Security
Pivotree employs a multi-layered security model to protect our IT infrastructure, including network segmentation, firewalls, intrusion detection/prevention systems (IDS/IPS), and regular vulnerability assessments. Our cloud-based environments are secured through best-in-class configurations and automated security monitoring.
Data Security
Protecting customer data is a top priority. We use encryption in transit and at rest, robust data loss prevention (DLP) mechanisms, and stringent access controls to ensure the confidentiality, integrity, and availability of sensitive information. Pivotree also enforces data classification policies to prevent unauthorized exposure.
Identity and Access Control
We implement a zero-trust framework, enforcing least-privilege access across all systems. Multi-factor authentication (MFA), single sign-on (SSO), and role-based access control (RBAC) are mandatory measures to prevent unauthorized access. Regular access reviews ensure compliance with security policies.
Operational Security
Our operational security framework includes continuous monitoring, endpoint protection, and regular security assessments. We leverage Security Information and Event Management (SIEM) systems to detect and respond to threats in real time. Secure software development lifecycle (SDLC) practices ensure applications remain resilient to cyber threats.
Incident Management
Pivotree maintains a well-defined Incident Response Plan (IRP) to handle security incidents effectively. Our Security Operations Center (SOC) operates 24/7, using automated alerts and forensic analysis tools to quickly identify and mitigate threats. Regular tabletop exercises ensure our teams are prepared for any security event.
Vendor Management
Pivotree maintains a rigorous vendor risk management program, ensuring third-party partners meet our stringent security requirements. We conduct thorough due diligence, enforce contractual security obligations, and perform periodic audits to assess vendor security controls.
Customer Controls for Security
We empower customers with security controls to manage their own environments. Pivotree provides security configuration options, logging and monitoring tools, and guidance on implementing security best practices to enhance protection and compliance in customer-managed systems.
Security is at the core of Pivotree’s operations, ensuring compliance, resilience, and trust. By adhering to the highest standards in cybersecurity and continuously improving our security posture, we enable businesses to operate securely and efficiently in an increasingly digital world.
For further details on Pivotree’s security practices or to inquire about our compliance certifications, please contact our security team at [email protected].