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Pivotree Fix: Comprehensive Error Detection and Resolution Services

Pivotree Fix: Comprehensive Error Detection and Resolution Services

Every ecommerce site has errors. With Pivotree Fix, you can detect bugs, prioritize based on impact, and zap these Friction points from your site for good.

Get started with a free 14-day trial

It’s time to lose the stigma.

The fact is, every website has bugs. In ecommerce, these errors cause checkout blips, cart abandonment, and a poor customer experience.

Where do bugs come from?

Updates to your browser, JavaScript library, security, and third-party apps can all cause errors. Unfortunately, between 70-80% of all web errors are unsolvable due to a lack of information. Traditional error detection methods rely on confusing, incomplete user feedback (if you get any feedback at all).

On average 5-10% of monthly revenue lost is attributed to errors.

Here’s the good news — with Pivotree Fix, you’ll finally have the right plan of attack. We’ll catch bugs on your site in real-time, analyze where and why they occurred, and help you eliminate them for the best impact to your bottom line.  

Fast, tangible results that lead to significant ROI.

Pivotree Fix removes all the guesswork from error resolution. By prioritizing and resolving errors, businesses like yours can potentially see millions in added revenue every year.

Error Detection

More than 80% of commerce website errors are never reported — but not on our watch. Pivotree Fix deploys a script on your front-end site, applying advanced error-monitoring technology to create a step-by-step replay of how each bug occurs.

Prioritization

Don’t waste precious time on low-impact errors. Pivotree prioritizes the most critical bugs for resolution based on multiple criteria, focusing on revenue impact.

Resolution

Rely on our Professional Services experts to implement, test, and deploy fixes. Gain full access to the Pivotree Service Desk to track the current status of the bug lifecycle.

Monthly ROI Reporting

Meet with your Pivotree team monthly to see the effect Pivotree’s error detection and resolution services have on your revenue and end-user experience.

Available Packages

Pivotree Fix is available in two convenient options.

Detect

We identify critical website errors that are hurting sales and conversions at checkout – and you can use this information to do your own bug fixes

Package Includes

Error Detection

Real-time detection of website errors. No code changed required, and no impact on site performance

Bug Prioritization

We apply a data-driven approach to identify priority bugs

Project Management

Bug lifecycle is initiated and tracked by our team

Key Metrics

Meet with us monthly to discuss the financial impact of the errors and associated fixes

Remedy

Ideal for businesses looking to us to help prevent lost sales and retain loyal customers with additional services beyond what is available in Detect

Everything in Detect, plus

Bug Fixes

Our specialized team of developers aim to identify, test, and implement up to 4 priority bug fixes per month

Knowledge Base

Leverage our years of experience with enterprise-class commerce platforms to deliver a measurable return on investment (ROI)

Don’t let bugs set you back. Let us fix them as quickly as they occur.

With Pivotree Fix, you can get back to what you do best — running a successful ecommerce site and profitable business.

Ready to start your free 14-day trial? Schedule a consult.