Help your company achieve proactive, automated, and impactful relationships with suppliers through Pivotree’s Informatica Sales Enablement solution.
Virtually all businesses have supplier relationships. Unfortunately, instead of reaping the rewards of collaboration, many companies are caught up in complexity and cost because they lack the technology, support and processes needed to reach desired levels of engagement with suppliers. Poor data quality deepens these issues, with sluggish onboarding, supplier fraud, and wasted resources.
Your company’s path to building an impactful relationship with your suppliers can be achieved with Pivotree’s five-step journey, which gives you the tools to create desired levels of engagement.
Manual collection of data and digital assets from supplier, with questionable completeness and accuracy.
Suppliers upload data into a portal. Labor intensive for suppliers, but completeness and accuracy is improved.
Suppliers incentivized to visit portal through value-added promotions. Deeper relationships, more frequent data updates, changes recognized earlier, and two-way engagement.
Expanded use of portal. Collects product information and supplier contact and location data. Supplier interactions increase and costs are lowered.
Tools enable proactive supplier engagement. Communication channels expand (email, calls, texts), suppliers act faster (renewals, product data updates, etc.), and suppliers are engaged like a customer.
Innovation through new, unhindered resources.
Low visibility that impacts decisions.
Redundant workload and manual processes.
High management costs that create obstacle to new initiatives.
Extended onboarding that delays new products.
Difficulty assessing supplier’s risk, compliance, and performance.
We have comprehensive service and support options so your company can reach desired levels of digital engagement with suppliers.
Monitor the performance of CPU, disk, and memory against agreed upon thresholds and resolve infrastructure issues impacting performance and security. You can also implement and manage key security controls including OS vulnerability patching, firewall, VPN, and antivirus.
Get 24/7 support for critical infrastructure issues that cause severe business impact as well as support for any issues related to the Pivotree Cloud infrastructure hosting the MDM application.
Be at ease with backups and recovery, including 7-day archive logs and emergency database recovery. Other database admin services include:
Maximize the availability of your MDM application and monitor and ensure the availability of third-party prerequisite services including JBoss, Wildfly, PIMQL, Tomcat, Java, MongoDB, Rabbit MQ, and Elastic Search.
Perform root cause analysis on application issues based on customer requests. We may also be able to help address the problem or bring the issue to the MDM vendor’s attention.
Get 24/7 access to resources for system adjustments including infrastructure and database.
We will inform customers when patches are ready with available patches including a hot fix patch, Point Release Management, and Configuration Release Management. You can schedule patch installation for QA, test, and production and determine the order of installation.
Change schedules, add parameters, and make modifications to data models to address issues with any scheduled activities that are not completed successfully.
Get help desk support with any application-related request submitted by the customer. Types of business hours application support include:
250 Yonge Street,
16th Floor, Toronto, ON
Canada, M5B 2L7