A guide to understanding customer expectations and growing brand loyalty
E-commerce adoption has advanced dramatically during the COVID-19 pandemic. During the first 90 days of the pandemic, we vaulted forward 10 years in digital adoption.
As consumers’ expectations are evolving, brands must deliver a frictionless commerce experience to build brand loyalty and affinity.
In this 2021 research study report, we dive into the six dimensions of frictionless commerce and show businesses how they can optimize the digital customer experience.
Download the report to learn about:
250 Yonge Street,
16th Floor, Toronto, ON
Canada, M5B 2L7