We offer a full-service support offering for SAP Commerce customers, including migration to the SAP Cloud, upgrades, and ongoing support.
We have created a new support model for SAP Commerce Cloud due to SAP Cloud acting as the hosting provider. This allows Pivotree to concentrate on core business functions as a dedicated team for your customer experience. What does Pivotree support for SAP Commerce Cloud entail?
Under your direction, we will work to plan, execute, and test solutions. You have access to a team of e-commerce professionals to carry out strategic development, without needing to focus on training or retention of a larger team. This is also preventative, ensuring that potential issues with third-party applications are discovered early, and properly solutioned.
We provide general support for your e-commerce team. Corrective maintenance services spaninvestigations, code fixes, testing,documentation, performance / load / security testing, configuration / code / release management, and follow-up on communication.
As part of Pivotree’s Customer-for-Life model, this gives you project stakeholders at Pivotree from the executive suite and other groups whose primary responsibility from the project perspective is to monitor the progress of the engagement.
Looking to migrate to the SAP Cloud on one of the latest versions of SAP Commerce Cloud? Start here.
SAP Commerce Cloud recently launched Release 2011, focused on agility and speed. As a proud SAP Commerce partner, Pivotree provides the expertise you need to keep pace with the platform and your customers’ demands.
Is an SAP Commerce upgrade to the SAP Cloud on your 2021 wish list? We have the details you need to explore your options. For instance: which version is right for you?
This client is an international retailer who has engaged with Pivotree for 5+ years to upgrade their SAP Commerce platform twice, as well as utilizing Pivotree’s support model for SAPCommerce.
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