SAP Commerce Cloud Support, Migration, and Upgrades

SAP Commerce Upgrade, Migration to Cloud, and Support Services by Pivotree

SAP Commerce Upgrade, Migration to Cloud, and Support Services by Pivotree

Pivotree is a trusted provider of SAP Commerce services to leading brands. We have been working with enterprise-level commerce platforms for 2 decades, and the SAP Commerce platform for enterprise-level implementations, upgrades, and ongoing support for 8 years.

We offer a full-service support offering for SAP Commerce customers, including migration to the SAP Cloud, upgrades, and  ongoing support.

We have created a new support model for SAP Commerce Cloud due to SAP Cloud acting as the hosting provider. This allows Pivotree to concentrate on core business functions as a dedicated team for your customer experience. What does Pivotree support for SAP Commerce Cloud entail?

Applications Enhancements

Under your direction, we will work to plan, execute, and test solutions. You have access to a team of e-commerce professionals to carry out strategic development, without needing to focus on training or retention of a larger team. This is also preventative, ensuring that potential issues with third-party applications are discovered early, and properly solutioned.

Operations Support and CorrectiveMaintenance

We provide general support for your e-commerce team. Corrective maintenance services spaninvestigations, code fixes, testing,documentation, performance / load / security testing, configuration / code / release management, and follow-up on communication.


As part of Pivotree’s Customer-for-Life model, this gives you project stakeholders at Pivotree from the executive suite and other groups whose primary responsibility from the project perspective is to monitor the progress of the engagement.

SAP Commerce Upgrade Information

Looking to migrate to the SAP Cloud on one of the latest versions of SAP Commerce Cloud? Start here.

Blog Post: What’s in the New SAP Commerce Cloud 2011 Release?

SAP Commerce Cloud recently launched Release 2011, focused on agility and speed. As a proud SAP Commerce partner, Pivotree provides the expertise you need to keep pace with the platform and your customers’ demands.

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Personalized SAP Upgrade Guide: SAP Commerce Cloud

Is an SAP Commerce upgrade to the SAP Cloud on your 2021 wish list? We have the details you need to explore your options. For instance: which version is right for you?
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SAP CommerceSupport Case Study: 5+ Year Client Engagement with Upgrades, Support,and Migration to SAP Cloud

This client is an international retailer who has engaged with Pivotree for 5+ years to upgrade their SAP Commerce platform twice, as well as utilizing Pivotree’s support model for SAPCommerce.

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