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Coveo for Commerce Services by Pivotree

Coveo’s Insight Engine Commerce Solutions

World-class intelligent commerce experiences that drive real business outcomes.

Click here to talk to one of our experts

Coveo for Commerce Services by Pivotree

World-class intelligent commerce experiences that drive real business outcomes.

Click here to talk to one of our experts

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Coveo’s AI-powered solution for digital commerce is the engine driving the next era of personalized and profitable online storefronts and is the only one that combines product and content discoverability, an understanding of intent signals to deliver relevance, and automated merchandising & product management.

Watch the Caleres Case Study

Pivotree is helping clients realize their commerce ambitions through our Coveo for Commerce expertise. As a leading provider of end-to-end commerce services to some of the world’s most competitive brands, we see the vast and complex system connecting commerce, technology and people through intelligent experiences. We understand how every small piece of your customer experience can influence its grand design, and can help you implement, optimize, and manage Coveo for Commerce as part of your overall strategy to achieve higher profit margins, satisfy the unique needs of your business users, gain business insight from Coveo’s analytical reporting abilities, and more.

Coveo Logo

 

Coveo’s AI-powered solution for digital commerce is the engine driving the next era of personalized and profitable online storefronts and is the only one that combines product and content discoverability, an understanding of intent signals to deliver relevance, and automated merchandising & product management.

Watch the Caleres Case Study

Pivotree is helping clients realize their commerce ambitions through our Coveo for Commerce expertise. As a leading provider of end-to-end commerce services to some of the world’s most competitive brands, we see the vast and complex system connecting commerce, technology and people through intelligent experiences. We understand how every small piece of your customer experience can influence its grand design, and can help you implement, optimize, and manage Coveo for Commerce as part of your overall strategy to achieve higher profit margins, satisfy the unique needs of your business users, gain business insight from Coveo’s analytical reporting abilities, and more.

Coveo closes the gap between what your buyers expect and what your business can deliver

Deep understanding of buyer intent


Built on proven machine learning and natural language processing technologies, Coveo leverages unified product information from across your catalog and shoppers’ behavioural data to deliver more accurate search results and relevant product recommendations across web, mobile, chat and beyond.

Product Findability


Gather relevant information to your customers’ goals across every touch point in your organization, aggregate it rapidly through Coveo’s unified index, and deliver intelligent recommendations and search results. Coveo’s cloud-based technology allows any business to unify contextual data and content from multiple sources such as Youtube videos, product reviews, and how-to articles in order to inform better buying decisions and increase lifetime value from upselling and repeat buying.

Automated merchandising


Unlike technologies that simply unify search, Coveo optimizes in real-time to increase profitability of your ecommerce operations, increasing conversions from products with higher margins, promoted products, and highly rated products. Earlier rule-based engines such as Endeca helped merchandisers in the early 21st century manually apply rules to encourage the customers’ journeys towards where the business thought would be ideal. With Coveo for Commerce, machine learning automatically integrates customer intent with the business’s goals to direct them products and pages that are best for both their needs and your bottom line.

Key Benefits for B2C

Increased average lifetime value of customers

Increased average lifetime value of customers

Coveo’s insight-driven commerce capabilities allow known customers to find what they want more easily, converting more logged-in sessions.

Increased market share of new customers

Increased market share of new customers

By delivering a better customer experience from the customer’s first visit, you can convert more first-time visitors into buyers.

Increased operational efficiency for merchandising

Increased operational efficiency for merchandising

Coveo reduces the cost of merchandising by making merchandisers more efficient and getting more done in less time with a smaller team.

Decreased rate of dissatisfaction and returned goods

Decreased rate of dissatisfaction and returned goods

Coveo uses account signals to understand what customers are looking for and recommend products that are less likely to be returned, have fewer support requests, or lower overhead.

Decreased cost of customer support

Decreased cost of customer support

Coveo’s Experience Intelligence Platform empowers customers to find answers on their own, reducing the number of cases needing human attention and allowing customer service team members to find answers quickly, reducing the average cost of a ticket or case.

Key Benefits for B2B

Increased buyer conversion rate - for a lower cost

Increased buyer conversion rate - for a lower cost

Time kills all deals in B2B – or at least makes them more expensive. B2B enterprises using Coveo for Commerce enable their salespeople to find product information, cross-sell, and up-sell opportunities more easily and quickly.

Increased overall average lifetime value of customers

Increased overall average lifetime value of customers

Coveo for Commerce understands which cross-sell and up-sell opportunities make the most sense based on the customer’s behaviour and data from other, similar customers, increasing average order value.

Decreased cost of merchandising and product management

Decreased cost of merchandising and product management

Coveo for Commerce gives B2B merchandisers the ability to index and present huge catalogues efficiently and with less manual support.

Decreased costs per order and easier recurring purchases

Decreased costs per order and easier recurring purchases

Once a customer is familiar with your company, they can feel comfortable self-assisting, decreasing the cost of recurring purchases.

Decreased costs from purchase regret and returns

Decreased costs from purchase regret and returns

Using predictive intelligence that understands customer intent, Coveo shows buyers exactly what they need for their businesses, reducing the goods return rate.

Decreased cost of customer service

Decreased cost of customer service

By accessing important content and information through your website more seamlessly customers can find answers on their own, and it gives your service team easier and more efficient access to important information for answering customers’ queries.

Decreased cost of solution maintenance

Decreased cost of solution maintenance

As it is a SaaS solution, its management and version upgrade needs are taken care of on the ISV side, saving you time and money when it comes to ensuring your application is performing at its best.

Coveo Case Study: Empowering Digital Commerce Teams at Caleres

Want more information about how Pivotree’s Coveo for Commerce expertise can help you reach your customer experience and business growth goals?

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