World-class intelligent commerce experiences that drive real business outcomes.
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Coveo’s AI-powered solution for digital commerce is the engine driving the next era of personalized and profitable online storefronts and is the only one that combines product and content discoverability, an understanding of intent signals to deliver relevance, and automated merchandising & product management.
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Pivotree is helping clients realize their commerce ambitions through our Coveo for Commerce expertise. As a leading provider of end-to-end commerce services to some of the world’s most competitive brands, we see the vast and complex system connecting commerce, technology and people through intelligent experiences. We understand how every small piece of your customer experience can influence its grand design, and can help you implement, optimize, and manage Coveo for Commerce as part of your overall strategy to achieve higher profit margins, satisfy the unique needs of your business users, gain business insight from Coveo’s analytical reporting abilities, and more.
Coveo’s insight-driven commerce capabilities allow known customers to find what they want more easily, converting more logged-in sessions.
By delivering a better customer experience from the customer’s first visit, you can convert more first-time visitors into buyers.
Coveo reduces the cost of merchandising by making merchandisers more efficient and getting more done in less time with a smaller team.
Coveo uses account signals to understand what customers are looking for and recommend products that are less likely to be returned, have fewer support requests, or lower overhead.
Coveo’s Experience Intelligence Platform empowers customers to find answers on their own, reducing the number of cases needing human attention and allowing customer service team members to find answers quickly, reducing the average cost of a ticket or case.
Time kills all deals in B2B – or at least makes them more expensive. B2B enterprises using Coveo for Commerce enable their salespeople to find product information, cross-sell, and up-sell opportunities more easily and quickly.
Coveo for Commerce understands which cross-sell and up-sell opportunities make the most sense based on the customer’s behaviour and data from other, similar customers, increasing average order value.
Coveo for Commerce gives B2B merchandisers the ability to index and present huge catalogues efficiently and with less manual support.
Once a customer is familiar with your company, they can feel comfortable self-assisting, decreasing the cost of recurring purchases.
Using predictive intelligence that understands customer intent, Coveo shows buyers exactly what they need for their businesses, reducing the goods return rate.
By accessing important content and information through your website more seamlessly customers can find answers on their own, and it gives your service team easier and more efficient access to important information for answering customers’ queries.
As it is a SaaS solution, its management and version upgrade needs are taken care of on the ISV side, saving you time and money when it comes to ensuring your application is performing at its best.
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