Shipping Costs and Delivery Dates Impact Customer Satisfaction
Recently, I ordered a hood ornament emblem for my vehicle from a specialty store. This well know website is specific to my auto and I have made purchases here before. But, in this case, I have been disappointed. I ordered the hood ornament on August 3rd and it shipped...
Delivering Merchandise: The Hard Facts
The 13-39 year old group have the highest delivery expectations of all consumers. Retailers are suffering from customer delivery expectations. The customer wants their order completed the fastest and cheapest way. Studying the trends since 2010, we have found that...
Forrester ranks IBM Order Management one of two leaders Q3 2016
In Forrester’s most recent report, The Forrester Wave™: Order Management, Q3 2016, IBM Order Management is once again ranked as one of two leaders. Specifically it stated: “IBM’s solution is a Leader in our evaluation, offering well-developed tools...
Top 10 Challenges of B2B Order Management, Fulfillment & Distribution
What are the top 10 challenges faced by today’s B2B Supply Chain and Distribution professionals? A Q1 2016 survey of 213 professionals across North America, conducted in conjunction with IBM, Supply Chain Management Review and Modern Distribution Management,...