The New Retail CX: A Shared Experience (SX) across Retailer and Brand
The new Retail CX is a Shared Experience: a blend of the customer’s Retail and Brand experience. In today’s market, Retailers must provide a superior Customer Experience to survive. They continue to fight to attract and keep more customers by making them feel special....
Forbes: Best Management Consulting Firms for 2018 – IT Implementation
For the third year in a row, Forbes has named Bridge Solutions Group one of the Best Management Consulting Companies for IT Implementations. We’d like to extend an enormous thank you to all our customers who completed the survey. We are honored yet again! For...
Case Study: Jenkins for OMS Code Branch Management
Business Challenge Jenkins is a popular open source Continuous Integration (CI) and Continuous Delivery (CD) solution. A customer was using Jenkins to manage their front-end eCommerce development, but was not using it to manage their IBM Order Management (OMS)...
Amazon Go: A Different Kind of Line
Amazon prides itself on the customer experience and Amazon Go delivers, but in a different way. The line is no longer at the register but is at the door! The Amazon Go store has a capacity limit and sales associates restrict how many customers may enter. Even with the...