The 13-39 year old group have the highest delivery expectations of all consumers. Retailers are suffering from customer delivery expectations. The customer wants their order completed the fastest and cheapest way. Studying the trends since 2010, we have found that...
If you’re not sure if Distributed Order Management is right for you, or you’re struggling to justify a budget for Distributed Order Management implementation, here are 46 reasons why developing a Distributed Order Management business case is worth it:...
Are your store associates ready to maximize the value of a Buy Online Pickup In-Store customer? At Bridge Solutions Group, we’ve noticed a distinct change of late. No longer are our clients asking us why they should become “Omni-Channel”, the conversation is...
Are you building a business case for omni-channel fulfillment? Here are some metrics that can help you. ONE 72% of customers would purchase an out-of-stock item if an associate could locate the item and find a way to get it to them. Source: Forrester Research, Why...
A Robot in one of Lowe’s Orchard Supply stores. Source: YouTube/Orchard Supply Hardware In 1946, Ford Motor Company was using automation in the form of robots. Specifically to perform single tasks such as stamping out fenders. But, robots have come a long way!...
Retailers continue to chase Amazon. The latest craze? They’re scrambling to match Amazon’s same-day delivery offer. Recently, Macy’s announced that they are expanding same-day delivery to 9 new markets for a total of 17 markets. Amazon is offering the service in 14...