The overarching goal of the true omnichannel commerce experience has been to improve customer experience as a whole. The more consistent the customer journey across every touchpoint from initial marketing to purchase, the better the customer experience should be, and...
With a host of events around the corner, we thought it was time to update last year’s list with the freshest information on the best eCommerce events for B2B and B2C you could be a part of this year (or for some, meet us at!). B2C eCommerce Events (or skip to...
Whether you’re a retailer, distributor, or brand, how well you deliver orders matters. So here are 8 predictions for 2018 that will impact your Delivery Customer Experience (DeliveryCX): 1. Sales via Amazon 76% of online shoppers said they would do most of their...
A dedicated Order Management platform provides flexible order orchestration capabilities so you can adjust quickly to market changes. W hile every brand and company has its unique challenges, our experience in the sale and implementation of packaged Order Management...
An Order Management system is like the cockpit of an aircraft. It provides a single view of data from multiple systems, only instead of flight systems it’s fulfillment systems. Let’s use an airplane analogy. There are many systems on a plane: Flight controls,...
Competition in the Grocery eCommerce and fulfillment market will increase as grocers scramble to provide customers with more convenient ordering, pickup, and delivery options. Grocery look out! Whole Foods Market will add over 430 stores to Amazon’s already...