3 Reasons Why Support is Crucial for Omnichannel Commerce Success
“Our new site is built on a best-in-class platform” “We’ve designed the perfect customer journey” “It’s next-generation Omnichannel” and “We’re moving to the cloud”. Sounds like everything you’d hear from the leaders of the next big Omnichannel Commerce giant, right?...
B2B Marketplace: Why you need one, and 7 steps to get there
A B2B marketplace lets you sell more without having to own the inventory. The June 2018 release of Gartner’s Magic Quadrant for Digital Commerce listed five strategic assumptions. Number two was interesting: “By 2020, more than 50% of online sellers will either list...
Ship from Store Change Management: 15 questions you’ll need to answer
Where will shipping materials be stored? Who will train store associates on how to package fragile items so they don’t get damaged? These are just some of the change management considerations for Ship from Store. A retailer’s greatest liability is their...
In-Store Pickup Change Management: 35 questions to get you started
When she gets to the store to pick up her online order, will the pickup experience inspire additional purchases? 57% of online shoppers said they had picked up an online order in a store in the last year according to results of a study published in August 2017....