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Fresh from the 2023 MEMA Technology Conference, I feel re-energized and even more passionate about my love for this industry, if that is even possible! I can’t help but praise how much I enjoyed the panel discussion from members of the newly formed Heavy Duty...
Omnichannel demand is still going strong. Capabilities like BOPIS (buy online and pick up in-store) and SFS (ship from store) are no longer nice-to-haves. They’re expected. Customer loyalty hinges on your ability to consistently meet their expectations for a...
Companies are under tremendous pressure to evolve their systems to keep pace with demand. But meeting the complex demands of the modern supply chain isn’t easy, especially if you’re running a monolithic order management system. The inability of yesterday’s systems...
If it’s not one thing, it’s another. Pre-pandemic, supply chains weren’t a hot topic. But the event turned retail on its head, and supply chains suddenly became more complex and less reliable. While inventory and fulfillment continue to drive customer experiences and...
When online commerce first hit the road in the 90s with a platform for selling books, many believed it was a passing fad. Back then, one wouldn’t have imagined digital commerce going as mainstream as it is today, let alone the automotive aftermarket industry going...
In the ever-evolving landscape of the digital world, where technology empowers us, it also exposes us to unprecedented risks. Chief Information Security Officers (CISOs) like myself work hard to fortify organizations against cyber threats. One of the essential tools...