Tenzing Launches Managed Services to Provide Global Support for Oracle Commerce

UPDATE: Tenzing is now operating as Pivotree, a global commerce and information management services firm.

TORONTO – March 27th, 2014

Oracle Commerce Anywhere allows clients to leverage Tenzing’s expertise and services to optimize their Oracle Commerce platform on any infrastructure anywhere in the world.

Tenzing Managed IT Services, the leader in hosting for enterprise commerce platforms, today announced it is launching a new service for Oracle Commerce, allowing companies to leverage Tenzing’s core and advanced managed services on any infrastructure, anywhere in the world. Oracle Commerce Anywhere allows merchants to leverage Tenzing’s experience with the Oracle Commerce platform to improve the performance, reliability and scalability of their web store on their own infrastructure or infrastructure hosted with another service provider. With Oracle Commerce Anywhere Tenzing’s support teams manage and optimize a client’s Oracle Commerce store, leveraging their existing proven Oracle monitoring and management tools to deliver operational stability and availability. Leading retailers and manufacturers can now focus their efforts on delivering revenue results and enhancements to their customer’s experience. It also allows retailers expanding into new geographies to leverage the support and services critical to their success regardless of infrastructure location.

“Site performance is of the most paramount importance for Ecommerce merchants and many struggle with the complexity of a managing a platform like Oracle Commerce” said Raj Atwal, VP and GM of Ecommerce at Tenzing. “Infrastructure is often a long term investment, and we see many retailers who feel stuck with current commitments to service providers who don’t have the expertise to manage Oracle Commerce or with in-house teams that are struggling to manage multiple organizational projects and cannot support beyond core business hours. Oracle Commerce Anywhere allows these merchants to bring in expert support for their platform from a proven leader in Oracle Commerce, on any infrastructure, anywhere in the world around the clock.”

Tenzing brings an expert team, 24x7x365 support and years of Oracle Commerce experience to every deployment. In addition to comprehensive Oracle Commerce and Experience Manager monitoring, incident notification and response, Tenzing delivers core managed services like backups, patching, OS administration and management of underlying components like Oracle Database, Apache, JBoss and Java. Oracle Commerce Anywhere customers can also take advantage of Tenzing’s advanced managed services to increase web store performance, confidently meet peak shopping seasons, accelerate root cause analysis and remediation and as well as access Tenzing’s Partner Marketplace for best of breed Commerce integrations to improve conversion rates, abandonment rates and revenues from their online channel.

The launch of Oracle Commerce Anywhere is part of Tenzing’s commitment to a Commerce Anywhere strategy. Commerce Anywhere reflects the growing global nature of online retailing, and the need to deliver optimized infrastructure and specialized managed services in any region of the world. Tenzing is currently deploying their first customer under this new model who chose Tenzing as they were struggling to find a provider that had the proven track record and capabilities for Oracle Commerce as Tenzing does.

“Tenzing has always served retailers operating in just about every corner of the world, but within the last year we’ve seen explosive growth in the demand to deploy specialized ecommerce infrastructure globally,” said Dave Geada, Director of Marketing at Tenzing. “Our Commerce Anywhere strategy was conceived to help meet this demand, and is rooted in the conviction that the underlying infrastructure is irrelevant. What matters most is being able to deliver remarkable and game-changing managed services for retailers anywhere. The release of Oracle Commerce Anywhere is an example that demonstrates our commitment to do just that.”

For more information about Oracle Commerce Anywhere, please visit: https://pivotree.com/platforms/oracle/.

About Tenzing Managed IT Services

Founded in 1998, Tenzing delivers more than scalable infrastructure, fast networks and great managed services. Tenzing combines deep commerce platform expertise, advanced managed services, and extensive industry partnerships to help merchants increase revenues and deliver remarkable customer experiences. Retailers, SIs and ISVs choose Tenzing because we help them increase SEM performance, reduce shopping cart abandonment rates and ensure performance during peak seasons. Tenzing is SSAE16 Type II, ISO 27001, PCI-DSS and VISA PCI certified with datacenters in the US, Canada and United Kingdom. For more information, visit https://pivotree.com.

Media Contacts

Dilya Abushayeva, Pivotree
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