As a B2B (or B2C) retailer, directing potential customers to the products they could buy on your eCommerce site is excruciatingly hard. How do you ensure customers find the right products? What steps do you take to make your products more “findable”? What...
The eCommerce industry is growing at a tremendous pace; global eCommerce sales are expected to top $4.2 trillion in 2020 and reach more than $6.5 trillion by 2023. The race to embrace an eCommerce strategy is well and truly on but not all companies who take the plunge...
Today’s buyers are more aware of their needs, are better informed, and in touch with their solution needs than ever before. Except for a few impulsive purchases that are made on the spur of the moment, most buyers traverse a long path to “buy”...
Customer experience is the sweet spot of today’s consumer-facing eCommerce industry. Do it well and conversions and sales volumes promise to go up the roof. In fact, the case can be made that keeping customer experience at the center is what has made brands like...
As B2B e-commerce reaches new heights, enterprises need to transform themselves digitally to be able to make a mark for themselves. Only those who have strong digital ambitions (and work towards achieving them) can survive and thrive in today’s competitive digital...