It’s easy to think of the search box as an employee. At many online retailers, it services millions of customers a month. But along with direct customer interactions, the search box increasingly serves as a resource to customer service personnel. So, how much...
With the growing importance of multiple digital and physical channels of operation, today’s businesses are faced with having to deal with a huge information management challenge. Reports say that 95% of all businesses confront the need to manage some form of...
eCommerce has been witnessing tremendous growth in the last couple of years and COVID has sharply accelerated the adoption rate. Conditions being what they are, organizations big and small have now ventured into the eCommerce space to provide easy and quick access to...
The world has moved online, and the hope is that an economic rebound is underway. As the holiday season approaches, businesses big and small are optimistic about clocking unprecedented sales numbers. But that’s possible only when the product information they...
2020 has not been a good year for most businesses having physical stores or manual sales processes courtesy of the COVID 19 pandemic. However, there has been a tremendous demand for eCommerce in several sectors. From fashion to medicine and food, nearly all...