You want to enable your Customers – IBM Sterling Call Center will help!
Many retailers spend a lot of time (and money) actively engaging their customers via ads, promotions, and physical store design, but still end up falling short when their customer calls into their call center. Why does this happen? In many cases, it is simply...
How to Avoid 10 Common Mistakes in WMS Implementations: Part 3
Topic 3: Lack of Risk Planning In our initial article, we presented 10 common mistakes made during the implementation of any WMS application. This article is the third installment in the series and will focus on the issue of ‘Lack of Risk Planning.’ In our opening...
ATG vs WebSphere vs Demandware vs Magento vs eBay Largest Clients (America)
Updated – May 27, 2014 If you work for a large online retailer and are looking for an eCommerce platform, you probably research different platforms’ capabilities and prices. While this step is very important, having examples of the biggest sites using...