In-Store Pickup Change Management: 35 questions to get you started

by Pivotree Growth Team | Jun 27, 2018 | Blog, Omnichannel, Supply Chain

When she gets to the store to pick up her online order, will the pickup experience inspire additional purchases?   57% of online shoppers said they had picked up an online order in a store in the last year according to results of a study published in August 2017....

Buy Online Return In-Store: 15 Change Management Questions to Consider

by Pivotree Growth Team | Jun 11, 2018 | Blog, Omnichannel, Supply Chain

If she can’t return her online purchase in-store, she may not buy it at all. The retail race for digital supremacy is on. While so many have filed for bankruptcy protection, or closed stores, the trend is clear. Retailers who invested in tech early are doing...

From Hybris CEC to SAP C/4HANA: What Does That Mean?

by Pivotree Growth Team | Jun 5, 2018 | Blog, Cloud, Conferences, Customer Experience (CX), Ecommerce

SAP just announced their next-generation front office suite, SAP C/4HANA. If you’re interested in learning more about these changes, we encourage you to reach out and contact us. For now, I’d like to take the opportunity to give some insight into this compelling event...

3 Steps to Get Your Digital Innovation Journey Started

by Pivotree Growth Team | May 30, 2018 | Analytics, B2C, Blog, Conferences, Customer Experience (CX), Ecommerce, MDM, Microservices, Omnichannel

The overarching goal of the true omnichannel commerce experience has been to improve customer experience as a whole. The more consistent the customer journey across every touchpoint from initial marketing to purchase, the better the customer experience should be, and...

The New Retail CX: A Shared Experience (SX) across Retailer and Brand

by Pivotree Growth Team | May 9, 2018 | Blog, Supply Chain

The new Retail CX is a Shared Experience: a blend of the customer’s Retail and Brand experience. In today’s market, Retailers must provide a superior Customer Experience to survive. They continue to fight to attract and keep more customers by making them feel special....