Shipping Costs and Delivery Dates Impact Customer Satisfaction
Recently, I ordered a hood ornament emblem for my vehicle from a specialty store. This well know website is specific to my auto and I have made purchases here before. But, in this case, I have been disappointed. I ordered the hood ornament on August 3rd and it shipped...
Delivering Merchandise: The Hard Facts
The 13-39 year old group have the highest delivery expectations of all consumers. Retailers are suffering from customer delivery expectations. The customer wants their order completed the fastest and cheapest way. Studying the trends since 2010, we have found that...